Do we offer free shipping across all of Australia?
A: We offer free shipping across all metropolitan areas including NSW, ACT, VIC, QLD and SA regions. There is an exemption to free shipping on TAS, NT and WA. For more details, please contact us via phone: 1300 725 683 or email: firstname.lastname@example.org
Is there any special requirement or change during covid-19 pandemic?
A: We are still fully operational and fully prepared for you during the covid-19 pandemic.
How long will the dispatch take(handling time) after purchase.
A: All orders are dispatched the same or following day after the customer has made full payment.
Do we accept PO Box delivery?
A: Currently we do not accept PO Box delivery. If you enter your PO BOX address, we will contact you via phone or email directly.
Do we offer international shipping?
A: We only deliver within Australia.
Do we offer Express shipping and if so what is the rate?
A: We offer Express shipping to all metropolitan areas for each parcel. Please call us on phone number: 1300 725 683 or email: email@example.com for more express shipping information.
What is the estimated time of arrival for different locations?
A: Deliveries are made between Monday and Friday in business hours. The estimated time for customers in NSW, VIC and QLD (metro areas) will be the same or the next day delivery within business hours after we receive payment in full. The estimated time for SA is 2 days. Customers in WA, NT and TAS may expect a longer delivery time (3-5 business days).
Are we responsible for the location change after the item has been shipped?
A: No, we are not responsible for any location change after the item has been shipped.
What if your order has been delayed?
A: If your order has been delayed, please call us on phone number: 1300 725 683 or contact us via email: firstname.lastname@example.org.
In the following situations, we are not responsible for delayed orders if:
- Customers entered an incorrect or an invalid address
- There is no one to sign for the parcels.
- Customers entered an incorrect or an invalid payment method. We may confirm with you via phone or emails about the payment details.
How do I track my order?
A: Please call us on phone number: 1300 725 683 or email: email@example.com for more detailed tracking information.